Frequently Asked Questions
FAQs
Where are you located?
Chris works from his home studio in Asheville, North Carolina.
Do you ship internationally?
Yes, we ship all over the world!
What are your sustainability practices?
We ship with recycled paper wrapping and biodegradable packing peanuts. We sometimes re-use packaging material that has been used in shipping items to us from our home, including bubble wrap.
My order is damaged! What do I do?
Email us! We will replace it.
My order is missing! What do I do?
Please make sure your shipping address was correct. Then email us! We will try our best to locate your package or ship a new one to you.
I would like to return my item for an exchange or refund. What do I do?
Not a problem! We accept returns within 7 days. Items must be received in their original condition. You are responsible for shipping costs. Email us to get the correct address to return your item and to let us know it is on the way.
Do you do custom orders?
Chris will consider it based on his current workload, the project itself, and your needs. He'd love to hear what you have in mind! He has recently created custom soup mugs, medium sized serving bowls, and vases.
Do you wholesale or offer a trade program?
Yes! See information on Chris's trade and wholesale program here.
How do you make your pottery?
Formed on a wheel by hand, sometimes hand altered, applying handles by hand, sometimes using natural elements like pine needles to apply texture, using a house made glaze or clear store-bought glaze. Each cup, bowl, birdhouse, or vase has details about the process in their description. All items are handcrafted with love.
Is your pottery dishwasher and microwave safe?
Yes! All of Chris's pottery is dishwasher and microwave safe, however we recommend hand washing some items to keep them beautiful for longer. These items will have this noted in their product listing.
Were you impacted by Hurricane Helene?
Yes, although we feel lucky compared to many in our area, Chris's place of employment was washed away completely and his finished basement was flooded. Left unemployed, he started selling his pottery online. A year later, we all feel blessed to be moving forward each day and we are so proud of our community.